This page explains exactly how 999pk handles the personal information you share when you open an account, make a deposit through JazzCash or Easypaisa, or contact our support team. We keep this policy straightforward so you can read it, understand your choices, and act on them without needing to consult a lawyer.
Account data handled with care
JazzCash and Easypaisa transaction context
Clear contact routes for data queries
No data sold to third parties
POLICY POSTURE
How 999pk Approaches Your Personal Information
When you register and log in, we collect the details needed to operate your account: your name, contact information, and the payment method you choose — whether that is JazzCash, Easypaisa, Raast, or a debit card. We hold this data to process your transactions, verify account activity, and respond to support requests. We do not share your personal information with advertisers or unrelated third parties. Where we work with payment processors to complete a JazzCash or Easypaisa transfer, those processors receive only the information required to complete that specific transaction and are bound by their own data obligations. We retain account records for the period required by applicable rules in regions where the service is available, and we remove or anonymise data that is no longer needed. Our approach depends on the local law of the region you access the service from, and access itself is available only where local law permits. If you have questions about what we hold or why, the contact routes at the bottom of this page are the right place to start. You do not need to submit a formal request to ask a general question — our support team handles those directly.
JazzCash
When a JazzCash deposit is processed, we pass only the transaction reference to the payment processor. Your full JazzCash account credentials are never stored on our servers.
Easypaisa
Easypaisa transfers follow the same rule. The processor receives the minimum data needed to confirm the transfer; we log the outcome in your account wallet history, not the raw payment detail.
Debit Card
Debit card payments are handled through a PCI-compliant gateway. We store a masked card reference for your records but never the full card number, CVV or authentication PIN.
Raast
Raast bank transfers link to your registered account ID. We record the transfer confirmation so your wallet balance updates correctly and the transaction appears in your account history.
POLICY BOUNDARIES
Where This Policy Applies and What It Covers
This policy covers personal information processed directly by 999pk. It does not extend to third-party services you may reach through links from our pages. Understanding what falls inside and outside this policy helps you know exactly who is responsible for which data.
Account Access
Data collected when you log in, update your profile, or use account controls — session activity, device type, login timestamps — falls inside this policy. We use it to keep your account secure and to show you the correct session state on every visit.
Transactions
Deposit and withdrawal records processed through JazzCash, Easypaisa, Raast or debit card are covered here. We hold the minimum record needed to reconcile your wallet and respond to any payment query you raise through support.
Site Content
Game content served by studios such as Pragmatic Play, CQ9 or Habanero is governed by those studios' own data practices. We are responsible for how your account interacts with the lobby, not for the internal logic of a game engine.
Third-Party Services
If you follow a link to an external payment gateway, social platform or verification service, that service operates under its own privacy terms. We cannot control or take responsibility for data handled outside 999pk's own systems.
YOUR AVAILABLE ACTIONS
Practical Choices You Have Under This Policy
You are not a passive subject of this policy — there are concrete steps you can take at any point. If you want to see what information we hold on your account, you can request a summary through our support channel and we will confirm the categories of data linked to your account ID. If any detail is incorrect — a misspelled name, a wrong contact number, an outdated email address — you can update it directly inside your account settings without contacting support first. For questions about how long we keep specific data, or whether a particular record can be removed, the support team handles those on a case-by-case basis in line with applicable rules for your region. Availability of all these actions depends on local law and the eligible region you access the service from.
Review Your Records
Contact support to request a summary of the personal data categories linked to your account. We confirm what we hold; we do not charge for this request.
Correct Account Details
Open your account settings after login to update your name, contact number or email address. Changes take effect immediately and appear in your next session.
Raise a Data Question
If you are unsure why a particular piece of information was collected, send the question through the support form. We explain the purpose and the retention period that applies.
Request Support on Deletion
Where local law allows, you may ask us to remove data that is no longer needed for your account. Support will confirm what can be acted on and what must be retained under applicable rules.
CONTACT PATHS
How to Reach Us About This Policy
Three routes are available for any privacy or data query. Use the one that suits your situation — a quick question fits the live chat, a detailed request works better over email, and the account dashboard handles most routine corrections without contacting us at all.
Live Chat
Open the chat icon from any page after you log in. State your account ID and the nature of your data query. The support team will confirm receipt and follow up with the relevant details.
Support Email
Send a written request to our support address shown in your account contact page. Include your registered email and the specific question or correction you need. We respond in writing so you have a record.
Account Settings
For routine corrections — contact number, email, display name — log in and go directly to your account settings. Most standard detail changes are handled there without needing to contact support at all.
DATA HANDLING DETAIL
How We Manage Cookies, Security and Retention
Our data practices cover four areas: cookies, account security, how long we keep records, and how to request a change. Each one is outlined here so you know what to expect and where to look for more detail inside your account.
Cookies and Session Data
We use session cookies to keep you logged in across pages and preference cookies to remember your display settings. You can clear or block cookies through your browser settings; doing so may affect how your account session behaves on the next visit.
Account Security Measures
Account credentials are stored in hashed form. When you connect through a JazzCash or Easypaisa deposit flow, the transaction passes through an encrypted channel. We do not expose raw credentials at any point in that process.
Data Retention Periods
Transaction records linked to JazzCash, Easypaisa, Raast or debit card deposits are retained for the period required under applicable rules in regions where the service operates. Account data is reviewed and anonymised when it is no longer needed for your active account.
Requesting a Policy Change
If this policy changes in a way that affects how we handle your personal data, we will notify you through the contact address on your account before the change takes effect. You can then review the update and decide whether to continue using the service.
POLICY QUESTIONS ANSWERED
Common Questions About the 999pk Privacy Policy
These are the questions that come up most often when account holders review this policy. If your question is not answered here, the support routes in the section above are the right next step.
What personal data does 999pk collect when I open an account?
We collect the information you enter during registration — name, email address, contact number and the payment method you choose. If you deposit via JazzCash or Easypaisa, we also log the transaction reference to reconcile your wallet. We do not collect data beyond what is needed to operate your account.
Does 999pk share my data with third parties?
We do not sell or share your personal information with advertisers. Payment processors such as those handling JazzCash and Easypaisa transfers receive only the transaction data needed to complete a specific payment. Studios like Pragmatic Play or CQ9 supply game content but do not receive your personal account details from us.
How do I find out what information is stored on my account?
Contact support through live chat or email with your account ID and a request to see the data categories we hold. We will confirm in writing what information is linked to your account. There is no charge for this request and you do not need to provide a formal legal notice to ask.
Can I correct wrong details on my account without contacting support?
Yes. Log in and open your account settings to update your contact number, email address or display name directly. Changes apply immediately. If the detail you need to correct is not editable in settings — for example a name linked to a verified payment method — raise it through the support form instead.
How long does 999pk keep my transaction records?
We retain records for the period required under applicable rules in the regions where the service operates. Records linked to JazzCash, Easypaisa, Raast or debit card deposits are kept for compliance purposes. Once a record is no longer needed, we anonymise it. Contact support if you want to know the specific period for a category of data on your account.
What happens to my data if I stop using the account?
If your account becomes inactive, we continue to hold the records required by applicable rules for your region. Data that falls outside that requirement is anonymised on a rolling basis. If you want to request removal of specific records, contact the support team and we will confirm what can be acted on under the rules that apply to your account region.
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